frequently asked questions

Q1. How strong is BetOne?

BetOne is a strong cash network that has stood for many years without going bankrupt.

Q2. Is it safe to play at BetOne?

Our system is absolutely secure. We will never disclose our customers’ personal information to any commercial organization. All deposits will be processed in person and will not be handed over to other persons.

Q3. Is online gambling legal?

In some countries or regions where gambling is prohibited by local laws, it is important that you comply with local laws and seek advice from your local legal authorities if you have any doubts. The Company cannot and will not be liable for any breach of local law by any person.

Q4. Is there an age limit to bet at BetOne?

Bettors must be at least 18 years old.

Q5. Do I need to fill in my real name to open an account?

For security reasons and to avoid errors, the Finance Department will review the withdrawal according to the registered name, and the bank card account name must be the same as the registered name before withdrawal, so please fill in the name when opening the account must be the same as the account name you are withdrawing.

Q6. What should I do if I forget my password?

Please click – Forgot Password in member login and contact the customer service staff to provide relevant information to the customer service staff to retrieve your account.

Q7. What is the minimum deposit amount?

The minimum deposit amount is $100.

Q8. What is the minimum withdrawal amount?

The minimum withdrawal amount is HK$100. For the time being, we only accept two withdrawal methods: HKD and USDT.

Q9 How long does it take to deposit/withdraw funds?

Deposits are usually made within 15 minutes and withdrawals are received within 30 minutes. The exact time depends on the deposit/withdrawal method you choose, for example, it will take longer for USDT to be withdrawn, while FPS will be faster.

Q10 How do I make a deposit/withdrawal?

Deposit:

  1. Log in to your account
  1. Click “Deposit”
  1. Select the method you want to deposit, FPS/USDT
  1. Fill in the necessary information according to the method you choose
  1. Confirm the deposit amount and information and click “Submit”
  1. We will deposit the funds into your account within 15 minutes.

Withdrawal:

  1. Log in to your account
  1. Click “Withdraw”
  1. Select the method you want to withdraw, FPS/USDT
  1. Fill in the withdrawal amount and the necessary information
  1. Confirm the withdrawal amount and information and click “Submit”
  1. We will deposit the funds into your designated account within 30 minutes.

Q11 What currencies can be deposited and withdrawn?

We currently accept deposits and withdrawals in HKD and USDT.

Q12 Is there a maximum deposit/withdrawal amount?

There is no maximum deposit amount, and withdrawals are capped at 1,000,000 per day. However, if the deposit/withdrawal amount is too large, we may need to confirm your identity and the source of funds to comply with anti-money laundering regulations.

Q13 What are the details of the deposit offer?

Deposit bonus means that you can apply for the relevant deposit bonus in the Promotions Center after you have successfully deposited, please refer to the terms and conditions of our membership offer for details.

Q14 What are the deposit/withdrawal fees?

We will not charge you any fees for deposits or withdrawals. However, if you withdraw and deposit in USDT, USTD will charge you a fee for remittance.

Q15 How can I change my personal information?

Once the name is entered, it cannot be changed and the account can only be changed to another account of the same payee.

Q16 How do I change my password?

You can log in to your account and change your login password at any time by following the steps below:

  1. Log in to your account
  1. Click on “Account Center”
  1. Select “Password”
  1. Enter your current password in the “Old Password” field
  1. Enter your new password twice in the “New Password” and “Confirm New Password” fields
  1. Once the modification is complete, click the “Update” button to save the new password
  1. The new password will take effect immediately, please use the new password to log in to your account.